• This issue of Veterinary Clinics: Small Animal Practice, guest edited by Drs. Christopher A. Adin and Kelly D. Farnsworth, will cover Effective Communication in Veterinary Medicine. This is one of six issues each year. This issue will provide insights on the most critical and contemporary issues facing veterinary practitioners—from compassion fatigue to the use of social media. The material can be applied by veterinarians both inside and outside the workplace. Articles in this issue include, but are not limited to: Generational Difference in the Team, Intercultural Communication with Clients, Valuing Diversity in the Team, Compassion Fatigue, Suicide Warning Signs and What to Do, Performance Evaluation for Underperforming Employees, Leading and Influencing Culture Change, Veterinary Clinical Ethics and Patient Care Dilemmas, The Mentor-Mentee Relationship, and Communicating Patient Quality and Safety in Your Hospital.

    • Cover image

    • Title page

    • Table of Contents

    • Copyright

    • Contributors

    • Forthcoming Issues

    • Preface

    • Erratum

    • A Strategy for Effective Generational Communication in Veterinary Medicine

    • Key points

    • Introduction

    • Generational overview

    • Generational research overview

    • Communication strategy development

    • Summary

    • Challenges in Intercultural Communication

    • Key points

    • Challenges in intercultural communication

    • Introduction

    • What is culture?

    • Understanding bias

    • Strategies to implement cultural competence

    • Six cross-cultural communication challenges

    • Stereotypes

    • High anxiety

    • Disclosure

    • Valuing Diversity in the Team

    • Key points

    • Introduction

    • Definition of the veterinary team

    • Veterinary teams in practice

    • Diversity in the team

    • Benefits of diversity

    • Current status of diversity in veterinary medicine

    • Why do proportions matter?

    • Valuing diversity in the team

    • Summary

    • Compassion Fatigue: Understanding Empathy

    • Key points

    • Introduction

    • Background

    • Empathy in health care

    • Display of empathy

    • Assessment of empathy

    • The cost of empathy

    • Empathy and professional students

    • Empathy and emotional intelligence

    • Personal distress

    • Veterinarians and mental health

    • Summary

    • Suicide Warning Signs and What to Do

    • Key points

    • Introduction

    • Suicide risk factors

    • Suicide warning signs

    • What you can do

    • Summary

    • Addressing Unsatisfactory Performance in Employees

    • Key points

    • Introduction

    • Deterrents to providing performance feedback

    • Issue spotting

    • Diagnosing the problem

    • Measuring performance

    • Frequency and format of evaluations

    • How to deliver the information and counseling

    • Leading and Influencing Culture Change

    • Key points

    • Introduction

    • Influencing change

    • What should you change?

    • The process of change management

    • Effect of practice type

    • Summary

    • Clinics care points

    • Disclosure

    • Veterinary Clinical Ethics and Patient Care Dilemmas

    • Key points

    • Introduction

    • Clinical application of veterinary medical ethics

    • Communication strategies for ethical dilemmas

    • Why are skills for addressing ethical dilemmas in practice important?

    • Case examples

    • Summary

    • Appendix 1. Clinical Ethics Committee consult facilitation guide

    • Requirements

    • Guiding ethical constructs

    • Guiding questions

    • The Mentor-Mentee Relationship, Addressing Challenges in Veterinary Medicine Together

    • Key points

    • Introduction

    • Definitions

    • Mentorship and mental well-being

    • Mentorship and competency

    • Mentorship and retention and recruitment

    • Mentorship and diversity

    • Negatives about mentoring

    • Summary

    • Communicating Patient Quality and Safety in Your Hospital

    • Key points

    • What is quality?

    • Safety first: understanding errors in veterinary medicine

    • Culture matters

    • Creating culture

    • Structure and clarity

    • Responding to a medical error

    • Question 1: what are we trying to accomplish?

    • Question 2: how will we know that a change is an improvement?

    • Question 3: what change can we make that will result in improvement?

    • PDSA cycles

    • Effectiveness of safety changes

    • Medication safety

    • Motivating progress and celebrating wins

    • Summary

    • Disclosure

    Product details

  • Christopher A. Adin

    The Ohio State University, College of Veterinary Medicine, Department of Veterinary Clinical Sciences,Columbus, OH

    Affiliations and expertise

    Kelly D. Farnsworth

    Affiliations and expertise

    Clinical Associate Professor, Washington State College of Veterinary Medicine

    Chair and Professor , Small Animal Clinical Sciences, University of Florida College of Veterinary Medicine

Veterinary Clinics of North America
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